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Gifts

Customer Service

Providing outstanding customer service is our top priority.  Answering your questions and responding to your concerns are a primary focus for our Company.  This section of our store contains information on our store policies, and other helpful information, such as, shipping and payment information, instructions on returning items, and how to contact customer service.  

 

 


Returning Items

 

We stand behind the quality of all our products. You may return any item in its original condition within 30 days of the original date of purchase. We will gladly replace any item or issue you a refund for the cost of the item. We can only refund shipping charges if the return is a result of our error. 

To return an item to our company, first notify our customer service department.  Be sure to include your name, invoice number, items to be returned, and a reason for the return.  Our customer service department will respond with an RMA (return merchandise authorization) number and address to return the item to.  If you have any questions regarding our return policy, please contact customer service by email or telephone.   Our address and telephone number is:

Address:     Cajun Creations

                  701 Papworth Ave

                  Suite 204

                  Metairie, LA  70005

Email:       service@cajuncreations.com

Phone:      (877) 694-4986

Fax:          (504) 617-6321

 

Local pickups are by appointment only. 

Perishable foods (Turduckens) are not available for pickup

 


Shipping Information

 

To make shipping fair and affordable, we calculate shipping charges based on the size and weight of the items you're ordering and the destination address.  We normally ship our orders via FedEx or the United States Postal Service.   Transit time for Ground service varies depending on the distance from our warehouse.  Delivery guarantees (overnight only) are calculated from the time your order is accepted by the shipping company and not when your order is placed.  There are no delivery time guarantees for ground orders.  For the week of Thanksgiving and Christmas, we cannot refund shipping costs for packages that are delivered late. Orders placed by 10 AM CT normally ship the same day. *** Please note that we cannot be responsible for shipping delays related to the weather. ****

 Gifts and Dry Goods Shipping Schedule: 

Transit time for Ground service varies depending on the distance from our warehouse.  Click on this link to display the Ground Time-in-Transit Map. We make every effort to ship your products as soon as possible.  Please note the Time-in-Transit Map is an estimate of the transit time not not a guarantee.

 

Perishable Foods (Meals)  Shipping Information: 

King Cakes Shipping Information: 


  Shipping to Multiple Addresses

  • Having your order shipped to more than one address is easy.  Follow these steps:
  • Simply add all the items to be shipped to your cart
  • Click the View Cart button. An order summary page should be displayed with a Ship To Multiple Addresses option below all of the items. 
  • Click the check box next to the Ship To Multiple Addresses (a check will appear in the box)
  • Click the Checkout button at the bottom of the page
  • Sign into your account.  If you do not have an account, you will need to create one.
  • A screen will appear with each item in your cart.  At the top of this page, click the Manage Addresses Button.
  • You will need to add all of the shipping addresses to your address book.  Be sure to give a descriptive name to each address in the Save As field.  Click the Add button to add each address.  When you are finished adding addresses, click the Continue button to continue
  • You should now return to the screen listing all your items.  Assign each item to an address using the selection box next to each item.
  • Click the Continue button at the bottom of the screen.
  • The system will calculate the shipping for each address, and ask you to choose a shipping method for each address.
  • Complete the check out process and you are done.

If you have any questions, please contact us.  You can use the online Customer Service form or call our toll free number listed above.


Corporate Gifts

Cajun Creations make corporate gift giving easy. If you have several customers or clients that you would like to share a piece of Louisiana with, please consider one of our unique gift baskets, gift bags, box of pralines, or one of our delicious turduckens.  To make providing your recipient information easy, you can download our corporate gift order form and email it to service@cajuncreations.com.


 

Payment Information

       

Cajun Creations accepts orders that are processed online using a credit card and mail-in orders paid by check. We currently accept Visa, MasterCard, and American Express.  Please be assured that our systems are secure and customer information is kept private by Cajun Creations.  We do not share, sell, or provide information about our customers to anyone.   All payments are made in United States (US) dollars.  We do not accept any other currencies.  Credit cards are normally charged within one business day or when your order ships, which ever occurs first. 


Privacy

Cajun Creations respects your privacy. We do not sell, rent, or loan any information regarding our customers to anyone. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. Additionally, Cajun Creations will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, and product commentary.


Substitutions

To ensure timely delivery of your gift item, substitutions are occasionally necessary. When this occurs, we make every effort to substitute with very similar items. We only substitute with items of equal or greater value.