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Providing
outstanding customer service is our top priority. Answering your
questions and responding to your concerns are a primary focus for our
Company. This section of our store contains information on our store
policies, and other helpful information, such as, shipping and payment
information, instructions on returning items, and how to contact customer
service.
Returning
Items
We stand behind
the quality of all our products. You may return any item in its original
condition within 30 days of the original date of purchase. We will gladly
replace any item or issue you a refund for the cost of the item. We can only
refund shipping charges if the return is a result of our error.
To return an item to our company, first notify our
customer service department. Be sure to include your name,
invoice number, items to be returned, and a reason for the return. Our
customer service department will respond with an RMA (return merchandise
authorization) number and address to return the item to. If you have any
questions regarding our return policy, please contact
customer service by email or telephone. Our address and
telephone number is:
Address:
Cajun Creations
2117
Veterans Blvd
Suite 161
Metairie,
LA 70002 Email:
service@cajuncreations.com
Phone:
(877) 694-4986
Fax:
(504) 617-6321
Local pickups
are by
appointment
only.
Perishable foods
(Turduckens) are
not available
for pickup
Shipping
Information
To make shipping fair and
affordable, we calculate shipping charges based on the size and weight of the
items you're ordering
and the
destination
address. We
normally ship
our orders via
FedEx.
Transit time for
Ground service
varies depending
on the distance
from our
warehouse.
Delivery
guarantees
(overnight only)
are calculated
from the time
your order is
accepted by the
shipping company
and not when
your order is
placed.
There are no
delivery time
guarantees for
ground orders.
*** Please note that we cannot be responsible for
shipping delays related to
the weather.
****
Gifts and Dry Goods Shipping
Schedule:
Transit
time for Ground service varies depending on the distance from our
warehouse. Click on this link to display the
Ground Time-in-Transit Map. We
make every
effort to ship
your products as
soon as
possible.
Perishable Foods (Meals) Shipping
Information:
King Cakes Shipping
Information:
Shipping to
Multiple Addresses
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Having your order shipped to
more than one address is easy. Follow these steps:
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Simply add all the items to
be shipped to your cart
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Click the
View
Cart button.
An order summary page should be displayed with a Ship To Multiple Addresses
option below all of the items.
-
Click the check box next to
the Ship To Multiple Addresses (a check will appear in the box)
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Click the Checkout button at
the bottom of the page
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Sign into your account.
If you do not have an account, you will need to create one.
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A screen will appear with
each item in your cart. At the top of this page, click the Manage
Addresses Button.
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You will need to add all of
the shipping addresses to your address book. Be sure to give a
descriptive name to each address in the Save As field. Click the Add
button to add each address. When you are finished adding addresses, click
the Continue button to continue
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You should now return to the
screen listing all your items. Assign each item to an address using the
selection box next to each item.
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Click the Continue button at
the bottom of the screen.
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The system will calculate the
shipping
for each address, and ask you to choose a shipping method for each
address.
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Complete the check out
process and you are done.
If you have any questions,
please contact us. You can use the online
Customer Service form or call our toll free number listed above.
Corporate
Gifts
Cajun Creations
make corporate
gift giving
easy. If you
have several
customers or
clients that you
would like to
share a piece of
Louisiana with,
please consider
one of our
unique gift
baskets, gift
bags, box of
pralines, or one
of our delicious
turduckens.
To make
providing your
recipient
information
easy, you can
download our
corporate gift
order form and
email it to
service@cajuncreations.com.
Payment
Information
Cajun Creations accepts orders that are processed
online using a credit card and mail-in orders paid by check. We currently
accept Visa, MasterCard, and American Express. Please be assured that our
systems are secure and customer information is kept private by Cajun
Creations. We do not share, sell, or provide information about our
customers to anyone. All
payments are made in United States (US) dollars. We do not accept any
other currencies. Credit cards are not charged until your order
shipped from our warehouse.
Privacy
Cajun Creations respects your privacy. We do not
sell, rent, or loan any information regarding our customers to anyone. Any
information you give us is held with the utmost care and security, and will not
be used in ways to which you have not consented. Additionally, Cajun Creations
will not collect any personal information about individuals except when
specifically and knowingly provided by such individuals. Examples of such
information are: name, postal address, e-mail address, phone number, and
product commentary.
Substitutions
To ensure timely delivery of your gift item,
substitutions are occasionally necessary. When this occurs, we make every
effort to substitute with very similar items. We only substitute with items of
equal or greater value.
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